Shipping Policy
Effective Date: 01.05.2023
At Magnivie™, we are committed to delivering your beauty essentials as quickly and efficiently as possible. This Shipping Policy explains how we handle and process orders placed through our online store.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods (such as promotions or holidays), processing times may be slightly extended.
2. Shipping Rates and Delivery Estimates
We offer worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| USA & Canada | 5–10 business days | Standard Tracked Shipping |
| Europe | 5–10 business days | Standard Tracked Shipping |
| Australia & NZ | 7–10 business days | Standard Tracked Shipping |
| Asia | 7–14 business days | Standard Tracked Shipping |
| Rest of World | 10–20 business days | Standard Tracked Shipping |
Note: These are estimated times. Actual delivery may vary depending on local customs and postal services.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your package in real-time.
If you haven’t received your tracking information within 5 business days, please contact us at support@magnivie.store.
4. Customs, Duties, and Taxes
Magnivie™ is not responsible for any customs duties, import taxes, or additional fees incurred once your order reaches its destination country. These charges are the responsibility of the customer.
We recommend contacting your local customs office for more information before placing an order.
5. Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
If you realize an error in your shipping details after placing your order, contact us immediately at support@magnivie.store. If the order has not yet shipped, we will do our best to update the address.
6. Lost or Delayed Shipments
If your order appears to be lost or is taking longer than expected, please contact us. We will investigate the issue and, if necessary, offer a replacement or refund depending on the outcome of the shipping carrier's investigation.
7. Delivery Issues
If your tracking status shows that your order was delivered but you did not receive it:
-
Please check with household members or neighbors.
-
Contact your local post office or courier.
-
If still unresolved, contact us at support@magnivie.store so we can assist.
8. Shipping Restrictions
Due to local regulations, we may be unable to ship to certain regions or countries. If this applies to your location, we will notify you as soon as possible and issue a full refund for your order.
For any further shipping-related questions, feel free to reach out to us at support@magnivie.store
